A Sky-High Solution with CMIT

At Nyra Medical Services LLC, operational challenges don't adhere to a 9 to 5 schedule. A testament to this unfolded on a Sunday evening when CEO Lori Chmura was mid-flight from Atlanta to California and encountered an unforeseen obstacle—she was unable to access Microsoft Outlook, posing a potential threat to a time-sensitive email crucial for the board.

At 30,000 feet, Lori urgently reached out to CMIT Solutions with a text message for immediate support and tech specialists, Mike White and Sam Alvy, promptly responded. In the face of communication challenges with Lori mid-flight, Alvy navigated the situation by harnessing the power of screen-sharing technology. He seamlessly established a remote connection to Lori's laptop, swiftly resolving the log-in issue with pinpoint precision.

Lori not only met her critical deadline but also expressed her satisfaction through a positive survey. She stated, "CMIT provided absolutely incredible support and service! I was stuck in the air at 30,000 feet at 10 pm on a Sunday, unable to send a critical, time-sensitive email to my board, and between Mike and Sam, my issue was resolved seamlessly and expeditiously!"

The outcome was not only the resolution of Lori's immediate need but also a broader affirmation of CMIT’s commitment to uninterrupted business operations, showcasing adaptability in the face of unconventional constraints. White and Alvy became Lori's virtual IT allies, bridging the gap between the sky and the ground.

The collaboration between Nyra Medical Services and CMIT Solutions, even amidst the clouds, allowed Lori's business operations to soar, underscoring the indispensable role of CMIT Solutions in meeting the dynamic needs of modern businesses.

Nyra Medical Services, LLC